Free Shipping to USA & CA on orders over $150 USD, and to international locations on orders over $200 USD.

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FAQ & Shipping Info

 FAQ

Q: Where are you located?
A: We are a Canadian store that ships to customers worldwide!

Q: What currency does your store charge in?
A: Our store is in USD by default. However customers can now pay in their native currency via the drop down menu in the top right corner. Please select your native currency in the drop down menu if not already pre-selected by default.

  • Australian dollar (AUD)
  • Canadian dollar (CAD)
  • Euro (EUR)
  • Hong Kong dollar (HKD)
  • Japanese yen (JPY)
  • New Zealand dollar (NZD)
  • Pound sterling (British pound) (GBP)
  • Singapore dollar (SGD)
  • United States dollar (USD)
  • and more!

Q: What shipping methods are offered?
A: We currently only offer FedEx and DHL Express to USA. International shipments are offered FedEx, DHL Express and Canada Post Tracked Packet.
Canadian shipments are sent via Canada Post or FedEx. 

Q: Do I have to be home for delivery? 
A: In most cases, no, the carrier will leave the package at your door. Please make sure your address is correct at check out. 

Q: Do you ship to APO/PO Boxes? 
A: Yes, we ship via Canada Post for those addresses. For US Addresses, please try to provide a physical shipping address as couriers cannot deliver to PO Boxes. We will try to contact the customer if a PO Box address is provided, however if no reply after 2 business days, we will ship via Canada Post Tracked Packet, which is much slower. 

 

Shipping Info

Shipments to USA: **Please provide a buzzer # if applicable**

~$12-13 FedEx International Economy (1-2 business days) - Default option for free shipping

~$20-22 FedEx International Priority (1 business day delivery before noon to most major cities, with Saturday Delivery an option on Fridays for ~$25 extra). Customers are offered an upgrade option to this service level for $8 if they qualify for free shipping to USA.  

~$25 DHL Express - (1 business day delivery by end of day. Due to COVID-19, deliveries may be delayed up to 2 business days). 

Orders over $150 will be shipped free via FedEx Economy (1-2 business days)

FedEx and DHL cannot deliver to USPS PO Boxes or APOs! If a PO Box address is provided, we will contact the customer to obtain a physical address. If the customer does not respond after a couple days, we will have to ship via Canada Post Tracked Packet USA, which can take 5-7 business days for delivery.

Shipments to Canada:

FedEx Express Saver (1-3 business days depending on location, quoted by shipping calculator)

FedEx Standard Overnight (1 business day delivery by end of day)

$10-15 Expedited Parcel (Price varies depending on location, 1 day to BC, upwards to 3-7 days for Eastern provinces) - For small accessories & items under 2lbs, such as switches, stabilizers, silencing clips lube, etc.

$10-20 Xpresspost (Price varies depending on location, 1-2 days to most major cities in Canada)

International Shipments (Excluding Russia):

Starting from $15 via Fedex International Economy (3-5 business days)

FedEx International Priority - Starting from $25 (2-3 business days delivery)

DHL Express. 2-3 Business days delivery starting from $25

$26-40 Tracked Packet International (Tracked, 6-12 business days)

$35+ Xpresspost International (EMS, tracked, 4-7 business days) (We recommend opting for FedEx or DHL for faster/cheaper service). 

Orders over $200 will be shipped with tracking for free**. It may be DHL Express or FedEx International Economy. **Please note we may contact you for other arrangements should your shipping location be a remote area and Tracked Packet Int'l is not offered.

Russia:

Due to strict customs regulations, orders can only be shipped via EMS. Price will be quoted upon checkout, and will be offered for free for orders over $300USD. 

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Effective July 1st, 2021, Zeal Generation Inc. will collect all duties and/or taxes upon checkout to all eligible countries. Shipment will be delivered to the customer with duties & taxes prepaid, if paid for during checkout. 

If Duties & Taxes are not collected upon checkout, the recipient will be solely responsible for paying any duties/taxes that are applicable for their order/shipment.

The shipping address provided on file will be the importer of record.